Return and Refund Policy

Thank you for shopping at Seven Array. We strive to ensure that our customers have a smooth and satisfying shopping experience. However, if you are not completely satisfied with your purchase, we are here to help.

Return Policy

1. Eligibility for Returns:

   • You have 7 days from the date of delivery to initiate a return.

   • To be eligible for a return, the item must be:

     • Unused, unworn, and in the same condition as received.

     • In its original packaging with all tags and labels intact.

   • Certain items, such as intimate apparel or customized products, may not be eligible for returns. Please check product descriptions for more details.

2. How to Initiate a Return:

   • Contact us at support@sevenarray.com with your order details and reason for return.

   • Once your return request is approved, we will provide you with the return shipping address and instructions.

   • Customers are responsible for the cost of return shipping unless the item is defective or we sent the wrong product.

3. Non-Returnable Items:

   • Items marked as “Final Sale” or “Non-Returnable.”

   • Items that show signs of use, damage, or missing parts not due to our error.

Refund Policy

1. Refund Processing:

   • Refunds will be processed within 7 days of receiving the returned item.

   • The refund will be credited to the original payment method (e.g., credit card, bank account, etc.).

2. Conditions for Refund:

   • The returned item must pass inspection to ensure it meets our return conditions.

   • Processing fees cover non-recoverable costs like payment gateway charges and administrative expenses. Since these costs are incurred during order processing, we cannot be refunded even if the order is canceled or returned.

3. Delayed or Missing Refunds:

   • If you haven’t received your refund after 7 days, please:

     • Check with your bank or credit card provider, as processing times may vary.

     • Contact us at support@sevenarray.com, and we will assist you further.

Exchanges

If you received a defective or damaged item, please contact us immediately at support@sevenarray.com with proof of the issue (e.g., photos). We will arrange for a replacement or refund as per your preference.

Contact Us

If you have any questions or need further assistance with your return or refund, please reach out to us at:

Seven Array
Email: support@sevenarray.com
Website: sevenarray.com

Thank you for choosing Seven Array. We appreciate your trust and are committed to providing a hassle-free shopping experience!